Terms Of Use

Last Updated: 21.05.2025

Overview

These Terms of Use constitute a binding agreement between you ("you" or "User") and SONOFF Technologies Co., Ltd. and its affiliates ("SONOFF," "we," "us," or "our") governing your access to and use of https://sonoff.tech/ and its related services. They cover account registration and security, permitted and prohibited uses, intellectual property rights, product information and pricing, user-generated content, disclaimers and limitations of liability, indemnification, modifications to the agreement, and dispute resolution. By accessing or using our site, you confirm that you have read, understood, and agree to be bound by these Terms of Use.

1. Introduction & Acceptance

1.1 Agreement

These Terms of Use (the "Agreement") apply to all users accessing or using SONOFF's website, mobile applications, or related services (collectively, the "Services").

1.2 Acceptance

By clicking "Agree," creating an account, or otherwise using the Services, you acknowledge that you have read, understood, and fully accepted this Agreement. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

2. Changes to Terms

We reserve the right to modify, update, or replace any part of these Terms at any time by posting revisions on our site. The "Last Updated" date at the top reflects the effective date. Continued use after changes constitutes your acceptance of such modifications.

3. Account Registration & Security

3.1 Account Creation

Certain Services require a registered SONOFF account. You agree to provide accurate, current, and complete information when creating an account and to update it as needed.

3.2 Security Obligations

You are solely responsible for safeguarding your account credentials. You must notify us immediately of any unauthorized use. We are not liable for losses arising from unauthorized access to your account.

4. Permitted Uses & Prohibited Conduct

4.1 Permitted Uses

You may access and use the Services for personal, non-commercial purposes in accordance with this Agreement and all applicable laws.

4.2 Prohibited Conduct

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

1. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

2. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

3. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.

4. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.

5. Use any information obtained from the Site in order to harass, abuse, or harm another person.

6. Make improper use of our support services or submit false reports of abuse or misconduct.

7. Use the Site in a manner inconsistent with any applicable laws or regulations.

8. Use the Site to advertise or offer to sell goods and services.

9. Engage in unauthorized framing of or linking to the Site.

10. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.

11. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

12. Delete the copyright or other proprietary rights notice from any Content.

13. Attempt to impersonate another user or person or use the username of another user.

14. Sell or otherwise transfer your profile.

15. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").

16. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.

17. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.

18. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.

19. Copy or adapt the Site's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

20. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.

21. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.

22. Use a buying agent or purchasing agent to make purchases on the Site.

23. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means to send unsolicited email, or create user accounts by automated means or under false pretenses.

24. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.

5. Intellectual Property

Unless otherwise stated, all content on this Site — including but not limited to source code, databases, software, website design, text, images, audio, video, graphics, and all related functionality (collectively, the "Content") — as well as all trademarks, service marks, and logos featured on the Site (the "Marks"), are the exclusive property of SONOFF or are used under valid license. These elements are protected by applicable intellectual property laws, including copyright, trademark, unfair competition laws of the United States, and relevant international treaties.

The Content and Marks are provided on the Site "as is" for your personal and informational use only. Unless expressly authorized in these Terms of Use, you may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any part of the Site, the Content, or the Marks for any commercial purpose without our prior written consent.

If you meet the eligibility requirements to use this Site, we grant you a limited, non-exclusive, non-transferable license to access and use the Site, and to download or print portions of the Content to which you have lawful access, solely for your personal, non-commercial use.

All rights not expressly granted in these Terms are reserved by us.

6. Product Information & Pricing

We make every effort to ensure the accuracy of product descriptions, images, pricing, and other related information displayed on our website. However, occasional errors, inaccuracies, or omissions may occur, including but not limited to those related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, and availability.

We reserve the right to correct any such errors, inaccuracies, or omissions at any time without prior notice, including after you have submitted your order. This may involve updating product details, adjusting prices, or cancelling orders if any information is found to be incorrect or outdated.

Product prices, promotions, and availability are subject to change without notice. In the event of a pricing or availability error, we reserve the right to refuse or cancel any order placed for a product listed at an incorrect price or shown as available in error.

7. User-Generated Content

7.1 License Grant

By submitting, posting, or displaying comments, reviews, suggestions, images, videos, or other content ("User Content") through our website or services, you grant SONOFF a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and create derivative works from your content in connection with the operation, promotion, and improvement of our services and business. This includes the right to use your name, likeness, or company name, if provided.

You retain ownership of your content and any intellectual property rights therein. However, you agree not to assert any moral rights in connection with your content, to the extent permitted by applicable law.

7.2 Content Standards

You agree not to submit any content that is illegal, defamatory, obscene, hateful, harassing, misleading, invasive of privacy, infringing on intellectual property rights, or otherwise violates applicable laws or our Terms of Use. You further agree not to post spam, unauthorized promotions, or any material harmful to minors.

We reserve the right, but not the obligation, to monitor, remove, or refuse any content that violates these standards or is otherwise deemed inappropriate. Violation may result in suspension or termination of your access to the Services.

This section also applies to any feedback, suggestions, comments, or other submissions you voluntarily provide to us (collectively, "Submissions"). Such Submissions shall be deemed non-confidential and shall become the sole property of SONOFF, and you waive any moral rights to them.

8. Disclaimers & Limitation of Liability

8.1 "As-Is" Provision

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SONOFF disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be error-free, uninterrupted, or free of viruses or other harmful components.

8.2 Limitation of Liability

To the maximum extent permitted by applicable law, SONOFF and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, arising out of or related to your use of or inability to use the Services. This includes, without limitation, damages resulting from:

errors or omissions in content
unauthorized access to or use of our servers
interruption or termination of transmission, or
any third-party content or services linked to or advertised through the Site.

You are responsible for exercising appropriate caution and judgment when using any third-party services or purchasing products via the Site or linked platforms.

9. Indemnification

You agree to indemnify, defend, and hold harmless SONOFF, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

your use of the Services
your violation of these Terms of Use
your Contributions or content submissions
your violation of any applicable laws or third-party rights.

SONOFF reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with such defense.

10. Termination

These Terms of Use remain effective while you access or use the Site. We reserve the right, at our sole discretion and without notice, to deny access to and use of the Site to any user, for any reason, including but not limited to violation of these Terms or applicable law. Upon termination, your right to use the Site will immediately cease.

11. Dispute Resolution

11.1 Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

11.2 Exceptions to Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

12. Third-Party Content and Links

The Site may contain links to third-party websites ("Third-Party Websites") or display content originating from third parties ("Third-Party Content"), including but not limited to articles, images, software, or promotional materials.

SONOFF does not monitor or control such Third-Party Websites or Third-Party Content and is not responsible for their accuracy, appropriateness, legality, or any resulting loss or damage. The inclusion of any Third-Party Content or links does not imply endorsement or affiliation.

If you choose to access Third-Party Websites or engage with Third-Party Content, you do so at your own risk. These Terms of Use no longer apply once you leave our Site. You should review the third party's applicable terms and privacy policies before proceeding.

SONOFF assumes no responsibility for any transactions conducted via Third-Party Websites and disclaims liability for any harm or losses resulting from your interactions with third parties.

13. Site Management

We reserve the right, but not the obligation, to:

Monitor the Site for violations of these Terms of Use;
Take legal action against users who violate the law or these Terms;
Restrict, suspend, or terminate access to any part of the Site at our sole discretion;
Remove content that is excessive in size or otherwise burdensome to our systems;
Manage the Site to protect our rights and ensure its proper functioning.

14. Copyright Infringements

We respect the intellectual property rights of others. If you believe that any content on the Site infringes your copyright, please notify us immediately at [insert contact email], providing all necessary information for us to investigate the claim.

Please note that under applicable laws, you may be held liable for damages if you knowingly misrepresent that material is infringing. If unsure, consult with legal counsel before submitting a notice.

15. Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

16. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use.

17. Changes to Terms of Use

We reserve the right to update, modify, or replace these Terms of Use at any time, at our sole discretion. When changes are made, we will update the "Last Updated" date at the top of this page. If the changes are significant or materially affect your rights, we will notify you by appropriate means, which may include email, a notice on our website, or other reasonable methods in accordance with applicable laws.

You can always review the most current version of the Terms of Use on this page. It is your responsibility to check this page periodically for any updates. Your continued use of the website or services after any changes have been posted constitutes your acceptance of those changes.

18. Contact Information

For questions or notices regarding these Terms, please contact us at:
Email: support@sonoff.tech

Phone: (+86)755-27955416

Fax: (+86)755-29610458
Address: SONOFF Technologies Co., Ltd.

3F & 6F, Building A, No. 663, Bulong Road, Dafapu Community, Bantian Street, Longgang District, Shenzhen City, Guangdong Province, China