Shipping Info
Thank you for choosing SONOFF! Please review our Shipping Information below. If you have any questions, contact us at support@sonoff.tech.
1. Shipping Methods
- Standard Shipping: Registered Airmail / Special Line (economy, trackable)
- Expedited Shipping: DHL
2. Estimated Delivery Times
|
Method |
Estimated Transit Time* |
|
Expedited Shipping (DHL) |
4–10 business days |
|
Standard Shipping (Airmail) |
2–4 weeks, Free Shipping Over $89 |
*Transit times exclude order processing (1–2 business days) and customs clearance. the actual shipping times may vary due to inclement weather, public holidays, or other force majeure factors. If you have not received your package within the above estimated time, please contact us.
3. Shipping Rates
Calculated at checkout based on destination, package weight, and chosen method. To preview rates, add items to your cart, enter your country, region, and postal code, then view available options.
5. Order Tracking
Once your order ships, we email you the tracking number and carrier link.
Visit our Order Tracking page and enter your tracking or order number for real-time updates.
6. Address Requirements
Physical Addresses Only: We cannot deliver to PO Boxes, APO/FPO, or P.O. Box–style military addresses.
To avoid delays or loss, please provide a valid street address. If you provide a PO Boxes or APO/FPO military address, the shipment of your item will be delayed or your package might be lost.
7. Customs, Taxes & Import Fees
Import taxes, VAT, and duties vary by country and are the customer's responsibility
SONOFF cannot estimate these charges—please consult your local customs office for details.
8. Inspection Upon Receipt
Understandard courier practice, inspect your package before signing.
Refuse delivery if the package appears damaged. Once accepted, SONOFF is not liable for in-transit damage.
9. Special Notice for Brazil
In accordance with Brazilian postal service regulations, starting from August 2018, all international parcels to Brazil incur a mandatory BRL 15 postal dispatch fee by Correios.
Buyers have 30 days to pay; failure to do so returns goods to the original shipping location at the buyer's expense.
Pursuant to Section 20-001, the buyer has the right to be informed of such postal delivery charges and the consequences of refusing to pay such charges before arranging shipment. Otherwise, all losses will be borne by the addresser.
10. Contact Us
For shipping questions or concerns, please reach out:
Email: support@sonoff.tech
Thank you for shopping with SONOFF!